Mercy Hospital Oklahoma City has earned a spot on the Top 100 Consumer Loyalty list compiled by NRC Health. The honor is in addition to Mercy being named an NRC Health 2022 Excellence in Patient Experience Award winner as the top large health system in the country for patient experience.
The fifth annual consumer loyalty list is the only ranking in the United States recognizing patient loyalty to health care facilities. It is based on results from the NRC Health market insights survey, the largest database of health care consumer responses in the country.
“We want to be the health care provider of choice in our community, and we know loyalty is earned through providing consistent, compassionate, outstanding care,” said Jim Gebhart, president of Mercy Hospital Oklahoma City. “Our co-workers can take pride in the care they are providing because it is being recognized not only by the patients we serve but by the entire community.”
The rankings are based on an NRC Health survey of more than 310,000 households nationwide, including patients of various hospitals and health systems, from April 2021 to March 2022.The top hospitals on the 2022 Consumer Loyalty list achieved the highest scores on NRC Health’s Loyalty Index, a composite of seven critical aspects of consumer loyalty, including access, engagement and experience. To be included on the list, organizations must achieve at least 150 top-of-mind mentions on the survey.
“During a time when we need it the most, these exceptional hospitals and health systems have shown us what it truly means to drive loyalty among their patient populations and put the care experience first,” said Helen Hrdy, chief growth officer at NRC Health. “This award is a reflection of the incredible work being done by Mercy to inspire consumer loyalty and bring human understanding into their practice.”
Mercy Hospital Oklahoma City also earned a spot on the 2022 Consumer Loyalty Award list.