Overview
The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with consumers. It is the role of the Clinical Concierge to guide the consumer through the entire experience to reduce treatment times, and maximize the consumer experience, before, during, and after the consumer visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of consumers on a rotating basis. This position is a vital part of the office team that cares for consumers in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the consumer advocate, the Clinical Concierge has continuous contact with providers, consumers, consumer families/significant others, community agencies, and consumer care staff and management.
- Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and the secondary guest(s) and in-line with Studer principles. Welcomes (including eye contact, smile, greeting, and personal introduction) the consumer and secondary guest(s) to the center and inquires the purpose and nature of the visit.
- Collects identification and payor related documentation, conducts consumer registration, and performs point of service collection.
- Measures and collects consumer data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric consumers, length and head circumference. Conducts hearing and vision screenings. Communicates the data and results to the consumer. Documents all data accurately into the consumer medical record.
- Collects and documents in the consumer medical record consumer reason for visit and chief complaint, allergies, health history, and current medications for review by provider.
- Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize consumer comfort and through-put.
- Prepares consumers for examinations and procedures. Assists provider with consumer care. At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications.
- Organizes, schedules, completes, and communicates primary care, specialist and ancillary referrals to consumers.
- Maintain consumer care supplies and medications, and quality checks and assurances throughout the facility.
