Case Manager – Cohen Veterans Network – Red Rock BHS

Summary

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or 70 patients at a time (based on expected utilization levels).

Essential Functions and Responsibilities

•  Provides comprehensive case management to veterans and their families who are seeking mental health services
•  Interviews veterans and their family members
•  Provides appropriate referrals as necessary
•  Prepares and maintains confidential case records
•  Consults with service providers and community partners on resource-related issues
•  Ensures confidentiality and controls access to sensitive information
•  Collaborates with clinical team to perform risk management and crisis intervention services as necessary
•  Develops network of trusted contacts within organizations in which to refer and coordinate care
•  Participates in multidisciplinary team meetings
•  Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs
•  Assists veterans and their family members navigate service providers across multiple systems of care
•  Provides services via telehealth platform, as required

Qualities

•  Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations
•  Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations
•  Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus
•  Ability to think analytically and evaluate the impact of case management recommendations
•  Ability to set work priorities and to evaluate and create solutions to work related problems
•  Ability to maintain boundaries
•  Strong math skills. Ability to assist veterans in developing a budget
•  Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions
•  Knowledge of case management services and community resources

Qualifications 

• Bachelor’s Degree in Social Work, Sociology, Psychology or related field required; Master’s Degree preferred
• 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service focused environment
• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources
• Experience working with a military or veteran population is preferred
• Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment
• Excellent written and oral communication skills
• Must be highly organized, detail oriented, and reliable

Benefits (Full-Time Staff Only)

• 95% Employer Paid Health Insurance Plan
• Dental Insurance
• Vision Insurance
• Some Positions Qualify for NHSC Student Loan Repayment
• 403B Retirement Plan with 5% Employer Contribution
• Annual Professional Growth Funds
• 3 Weeks Paid Time-off
• Employer Paid Life Insurance and Long Term Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.